Submit a Ticket

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Before you submit a support request

  • Please make sure that you have spent to time and reviewed the Documentation Portal and Tutorials.
  • If your request is about a sale, please include your invoice number.
  • Ensure that you provide a detailed outline of what your issue is. This way we will be able to replicate the problem and get you back to weaving in no time!
  • Stuff happens… Make sure that you get an auto-response email with your assigned ticket number. If you don't, we may not have received your email.
  • Be nice! We are people too… :-)

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